General
Are the hats in stock?
Yes. All products are in hand and ready to ship.
How long does shipping take?
Orders are processed within 1–3 business days of purchase. You’ll receive tracking information once your package ships.
Do you accept returns or exchanges?
All sales are final. We do not accept returns or exchanges at this time.
Can I change or cancel my order?
Once an order has been placed, we’re unable to make changes or cancellations. Please review your order carefully before checkout.
Do you ship internationally?
We currently ship within the United States and Mexico only. Shipping rates and delivery times vary based on destination.
What if my package is lost or damaged?
Once shipped, CARTA is not responsible for lost or damaged packages. If this happens, please contact the shipping carrier directly with your tracking number.
Shipping & Orders
Can I update my address after placing an order?
Unfortunately, we can’t modify shipping details once your order has been confirmed. Please double-check your address before checkout.
How do I track my order?
Once your order ships, you’ll automatically receive an email or SMS with a tracking link.
Products & Drops
Will items restock?
No restocks. All drops are limited. Once a product sells out, it’s gone for good.
How do I know when the next drop is?
Sign up for our SMS list or follow us on Instagram to get notified about upcoming drops and exclusive releases.
Are your hats unisex?
Yes. All CARTA pieces are designed to be unisex and fit most head sizes.